Admistrative Assistant - Ganley Collision Center - Cleveland , Ohio, United States

  • Job Type: Full Time
  • Category: Admin-Clerical,Auto Collision Center,Automotive
  • Published: 01-10-2019
  • Salary: Based on experience Per Hour
  • Job Location: Cleveland , Ohio, United States
Job Description:


Primary Duties:

  • Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
  • Effectively greets, communicates and guides customers and insurance adjusters to appropriate person for assistance.
  • Accept and post payments received by customers and insurance companies
  • Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
  • Effectively communicate with and perform all job duties requested by management.
  • Perform all other job duties as requested by management.
  • Operate with integrity.
  • Demand the highest ethical standards from self and others
  • Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
  • Communicate and help resolve customer complaints and adjustments.
  • Close repairs orders
  • Prepare warranty papers for customers who have had vehicle repairs done
Job Requirements:

Job Qualifications:

  • High school diploma or the equivalent, preferred.
  • One year of reception experience in a dealership or body shop: body shop experience is preferred
  • Working knowledge of Outlook and Microsoft Office applications.
  • One year of customer service experience.
  • Professional communication skills.
  • Knowledge of CDK and CCC Estimating are preferred but not required


  • Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
  • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
  • Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.
  • Required to lift up to 10 pounds.
  • Required to operate equipment in a safe manner at all times.
  • Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Leadership- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.

Compliance -- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service--the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity -- the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.

Oral Communication--the individual clearly identifies and professionally expresses issues in positive or negative situations.

Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.

Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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