Infiniti of Montclair 9440 Autoplex Dr, Montclair, CA 91763 Montclair CA , United States

Experienced Automotive Service Advisor - Infiniti of Montclair

Location: Montclair, CA
  • Job ID: 1744
  • Location: Montclair, CA 
  • Job Views: 3290
  • Zip Code: 91763
  • Posted: 11-28-2016
  • Category: Service Advisor

Job Description:

Experienced Automotive Service Advisor - Infiniti of Montclair

Infiniti of Montclair
 is looking for an Experienced Service Advisor to join our amazing team. You must have franchise dealer service advisor experience preferably with Infiniti or Nissan.
The Infiniti of Montclair Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Infiniti of Montclair Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.

Primary Responsibilities:
o Meet and greet service customers, taking service calls from customers to schedule appointments.
o Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customers questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Job Requirements:

Required Experience:
Ideal candidate will have:
Dealership experience working as a service advisor preferably in an Infiniti or Nissan franchise dealership.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Basic understanding of vehicle systems
Basic understanding of computer keyboard operations
Valid drivers license

Required Education:
A high school diploma or the equivalent

We offer competitive pay, health, dental, life, and disability insurance, 401(k) program, paid vacation, paid holidays, and a professional work environment.

Additional Comments:
Join Montclair's Leading Automotive Retailer and discover a career that offers opportunity! Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an Equal Opportunity Employer and a drug free workplace.

Please Call or Email us. We are looking forward to talking with you

Please contact

Joe Nickell