Job Description:

AUTOMOTIVE EXPERIENCED BODY SHOP ESTIMATOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Estimator is responsible for quoting repair costs to customer in a professional, timely manner while ensuring quality repairs.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills & Qualifications:

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Customer Service: Must be able to communicate and get along with customers, members of management, and technicians. A pleasant demeanor is essential to ensure that customers' experiences with the Collision Department are positive.

Education and Experience:

High School Diploma or equivalent (GED).
1-2 years in an auto body shop repair facility or dealership service department required.

Essential Duties & Responsibilities:

Maintain Customer Satisfaction Index ratings (as determined by the Body Shop Manager)
Maintain dealership standards for “hours per customer repair order written.”
Greet customers in a timely, friendly, and professional manner.
Communicate with customers to determine the nature of their repair needs.
Evaluate the vehicle thoroughly to determine the extent of damage and need for repairs.
Photograph the vehicle to support the damage for insurance purposes.
Establish each customer’s method of payment. Obtain approval of credit if necessary
Obtain customer’s signature on repair order, provide customer with a copy.
Work with insurance adjusters to ensure all information is provided in order for payment to be received.
Check job status as often as necessary to ensure timely and accurate work.
Handle telephone inquiries regarding work in progress and appointments
Compare final invoice with original repair order.
Deliver vehicle to customer and answer and questions.
Responsible for quality control to ensure that work is completed as requested and to reduce comebacks.

Physical Requirements:

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Regularly required to stand, talk, and hear.
Frequently is required to walk and sit.
Is potentially exposed to exhaust fumes or other airborne particles.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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