Bilingual Contact Center Customer Advocate - Canton, Michigan, United States

Category:

Automotive
Call Center Representative
Customer Care Representative
Customer Service Agent
Customer Service

Job Type: Full Time
Published: 11-13-2024
Salary: $33,280 - $37,440 Per Year
Job Location: Canton, Michigan, United States

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Job Description:

Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

Bilingual Contact Center Customer Advocate

Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.

Responsibilities

Able to manage both inbound and outbound customer calls regarding scheduling service appointments and addressing other vehicle service inquiries
Provide world class customer service by treating our customers as family
Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
Assist with basic questions regarding various aspects of automotive sales and service
Maintain accurate and updated notes in our customer relationship management tracking system
Maintain productivity and performance standards set forth
Maintain exemplary attendance and adherence to schedule
Able and willing to assist in all areas of the business, including sales, service and other requests as needed
Maintain high moral and ethical standards and conduct yourself with honesty and integrity
Perform all other duties as assigned

Job Requirements:

Requirements

Must speak fluent Spanish/English
High school diploma or GED preferred. Post/secondary high school education or training is an added benefit
Customer Service and/or Call Center experience required
Excellent oral and written communication skills required
Working knowledge of Microsoft Office suite – with a focus on MS Excel
Working knowledge of the automotive industry and automotive related terminology preferred
Excellent decision-making and critical thinking skills
Outstanding organizational and time management skills, placing strong emphasis on attention to detail
Dependable
Self-motivated
Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
Ability to work as a team or individually to help drive departmental results
Must be adaptable and flexible within a continuously changing environment
Pre-employment background check and drug screening required for hire
Comply with Victory Automotive Group dress code policy

Compensation/Benefits

Competitive pay based on experience
Medical benefits
Paid vacation
Holidays
Non-smoking workplace
Drug free workplace
Direct deposit
401(k) with company match

The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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11. General. AutomotoSocial contact information is listed on the Career Site. AutomotoSocial makes no claims that the Content is appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries, and such persons have no right to access or use the Career Site. If you access the Career Site from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. Jurisdiction for any claims arising under this Agreement or your Service Activation Agreement shall lie exclusively with the state or federal courts in the State of California. The sole relationship between you and AutomotoSocial is that of independent contractors. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of all or part of a provision shall not affect the validity of the remaining parts and provisions of this Agreement, which shall remain in full force and effect. All provisions of this Agreement shall survive termination except those granting access or use to the Career Site, and you shall cease all your use and access thereof immediately. You may not assign or transfer your obligations under this Agreement. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided by AutomotoSocial in a particular "Legal Notice," or material on particular web pages of the Career Site, this Agreement and your Service Activation Agreement where applicable, constitute the entire agreement between you and AutomotoSocial.

12. Rules regarding Posting, Conduct and Security.

The following rules apply to your use of the Career Site and/or the Services. The list of rules is for illustration only and is not a complete list of all posting, conduct and security rules.

12.1 Posting Rules:

(a) You may not post any Document to the Career Site that contains: (i) URLs or links to web sites (to advertise your company or web site, see our Advertising Info page.); (ii) copyrighted material (unless you own the copyright or have the owner's permission to post the copyrighted material); (iii) trade secrets (unless you own them or have the owner's permission to post them); (iv) material that infringes on or misappropriates any other intellectual property rights, or violates the privacy or publicity rights of others; (v) keywords or white text keywords (including any words embedded in the Document and hidden from the User); (vi) anything that is discriminatory, sexually explicit, obscene, libelous, defamatory, threatening, harassing, abusive, or hateful; or (vii) anything that is embarrassing or offensive to another person or entity.

(b) You may not use a Document(s) to: (i) impersonate another person, living or dead; (ii) post false, inaccurate or misleading information, opinions or notices (commercial or otherwise) or chain letters; (iii) post advertisements, or solicitations of business (including, but not limited to, email processors, any pyramid scheme or “club membership”).

(c) Your Document(s) must contain sufficient detail to convey clearly to the Employer your qualifications as a candidate for employment. Documents that encourage the User to "email for more details" are not permitted. Documents from any third party charging a fee or restricting complete access to all resume information are prohibited.

(d) Resume postings must contain the accurate resume of a living individual seeking employment on a full-time, part-time, or contractual basis on his or her own behalf.

(e) AutomotoSocial is under no obligation to monitor the Documents posted on the Career Site, but it may monitor Documents at random. Documents found to violate the above Posting Rules may be removed at AutomotoSocial sole discretion.

12.2 Conduct Rules:

(a) You may not respond to postings by other Users in any manner or for any purpose other than that which is expected (i.e., to apply for the job with the Employer). Communications soliciting the Employer's business are prohibited.

(b) You may not send unsolicited commercial email to Users, including electronic communications that offer, advertise, market or promote a product or service.

(c) Protect your password. You are responsible for maintaining the confidentiality of your information and password. You are responsible for all uses of your registration, whether or not authorized by you. If others use your password to post inappropriate material on the Career Site, you risk losing your access to the Career Site. You agree to notify AutomotoSocial immediately of any unauthorized use of your registration and password.

(d) Report inappropriate postings or conduct to Feedback.

(e) You may not delete or revise any material posted by any other person or entity.

(f) If at any time AutomotoSocial comes to the understanding that you: (i) misled AutomotoSocial regarding your business practices and/or services, or (ii) purchased services that do not represent your precise business, AutomotoSocial reserves the right to terminate your Agreement.

12.3 Security Rules:

(a) Users are prohibited from violating or attempting to violate the security of the Career Site, including, without limitation: (i) accessing data not intended for such User or logging into a server or account which the User is not authorized to access; (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (iii) attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to the Career Site, overloading, "flooding", mailbombing or "crashing"; (iv) sending unsolicited e-mail or other electronic communications, including promotions and/or advertising of products or services; (v) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting or providing false or misleading representations in the sender information, subject line, locator, or content of any electronic message; (iv) altering transmission data without consent; (v) harvesting e-mail or other electronic addresses through automated means without consent.

(b) Violation of these Security Rules may result in civil or criminal liability. AutomotoSocial will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

13. Copyright Complaints.

13.1 AutomotoSocial respects the intellectual property of others. It is AutomotoSocial's policy to respond to claims of copyright and other intellectual property infringement. AutomotoSocial will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, AutomotoSocial may act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and may act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing. AutomotoSocial will terminate access for Users who are repeat infringers.

13.2 Notifying AutomotoSocial of Copyright Infringement: To provide AutomotoSocial notice of an infringement, you must provide a written communication to the attention of "Trust and Site Security" care of Support@AutomotoHR.com that sets forth the information specified by the DMCA (http://www.copyright.gov/title17/92chap5.html#512). Please also note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that an activity is infringing your copyright.

13.3 Providing AutomotoSocial with Counter-Notification: If we remove or disable access to content in response to an infringement notice, we will make reasonable attempts to contact the owner or administrator of the affected site or content. If you feel that your material does not constitute infringement, you may provide AutomotoSocial with a counter notification by written communication to the attention of "Trust and Site Security" at Support@AutomotoHR.com that sets forth all of the necessary information required by the DMCA (http://www.copyright.gov/title17/92chap5.html#512). Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that an activity is not infringing the copyrights of others. If you are uncertain whether an activity constitutes infringement, we recommended seeking advice of an attorney

Privacy Policy

Effective Date: Nov 17, 2015

Overview

AutomotoSocial, LLC and its subsidiaries and divisions (collectively, “AutomotoSocial” and “AutomotoSocial, “We” or “Our”) provides the Career Site on behalf of the employer whose career and employment opportunities are promoted on this Career Site. We have drafted this Privacy Policy to provide you notice of our data and security practices and policies as you use the Career Site. This Privacy Policy describes the types of Personal Information we collect, how we use the information, with whom we share it, and the choices you can make about our collection, use and disclosure of your Personal Information. The phrase “Personal Information” refers to information that may be used to personally identify you, such as your name, address, telephone number, email address, credit card number or other billing information. We also describe the measures we take to help protect the security of your Personal Information and how you can contact us about our privacy practices. Please do not provide us with highly sensitive information such as Social Security Numbers, financial information or health records. This Privacy Policy incorporates by reference the Terms and Conditions for the Career Site, which apply to this Privacy Policy. When you visit the Career Site or provide us with information, you consent to our use and disclosure of the information we collect or receive as described in this Privacy Policy.

Please review this Privacy Policy periodically as we may update it from time to time without prior notice to reflect changes in our data practices. We will post a prominent notice on the Career Site to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the notice when it was most recently updated. If we make material changes to the policy that will affect previously collected Personal Information, you will be notified and asked to consent to the updated Privacy Policy.

Information We Collect

We may obtain information about you that you upload to our Career Site or that may be provided to us by the employer whose career and employment opportunities are promoted on this Career Site. The types of information we may obtain include:

Your Personal Information, if you choose to provide it or if we obtain it in the manner described above. You do not have to give us any Personal Information in order to perform job searches or to read the content portions of the Career Site.

The name and email address of your friends or family members when you ask us to email a job posting on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the job posting from you.

Username and password for the account you may establish on the Career Site.

Your demographic information (such as zip or postal code, occupation, education and experience, and if you choose to provide it, age, gender and race or ethnicity). We collect this information either through the registration process, from your resume or in the manner described above.

Job search behavior and preferences, and a record of the searches that you make on the Career Site. We do this in order to present you with job recommendations based on your interests as expressed previously through your searches.

Other details that you may submit to us or that may be included in the information provided to us by third parties.

In addition, when you visit the Career Site, we may collect certain information by automated means, such as cookies and web beacons, as described in more detail below. The information we may collect by automated means includes:

Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type).

Pages and URLs that refer visitors to the Career Site, also pages and URLs that visitors exit to once they leave the Career Site.

Dates and times of visits to the Career Site.

Information on actions taken on the Career Site (such as page views, site navigation patterns and job view or application activity).

A general geographic location (such as country and city) from which a visitor accesses the Career Site.

Search terms that visitors use to reach the Career Site.

How We Use the Information We Collect

We may use the information we obtain about you to:

Register, manage and maintain your account on the Career Site.

Maintain a record of the jobs you view or apply to on the Career Site.

Inform you of relevant job postings that may be of interest to you.

Provide administrative notices or communications applicable to your use of the Career Site.

Send job postings to your friends or family members on your behalf.

Respond to your questions and comments and provide customer support.

Enable the employer customer to contact you and deliver marketing and promotional communications to you by email, text message or other means that, in some cases, is targeted to your interests (such as relevant services, educational or other career development opportunities) and to solicit your feedback and input. These communications will contain links for preference management and, where appropriate, unsubscribe links should you decide you do not want to receive further communications. Please note that if you unsubscribe from receiving marketing and promotional communications, you may continue to receive transactional and operational emails from us.

Operate, evaluate and improve our business and the products and services we offer.

Analyze and enhance our marketing communications and strategies (including by identifying when emails we have sent to you have been received and read).

Analyze trends and statistics regarding visitors’ use of the Career Site and the jobs viewed or applied to on the Career Site.

Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users.

Enforce the Career Site’ Terms and Conditions.

Comply with applicable legal requirements and industry standards and our policies.

We also use non-personally identifiable information and certain technical information about your computer and your access of the Career Site (including your internet protocol address) in order to operate, maintain and manage the Career Site. We collect this information by automated means, such as cookies and web beacons, as described in more detail below. .

If we seek to use the information we obtain about you in other ways, we will provide specific notice and request your consent at the time of collection.

INFORMATION WE SHARE

When you join the Career Site or apply for a job through the Career Site, we provide your Personal Information to the employer customer who has hired AutomotoSocial to create and operate this Career Site on its behalf, (including your e-mail address and other contact information that you publish on your resume). The employer customer may use your information to contact you directly.

Additionally, when you join the Career Site or apply for a job through the Career Site, the information supplied by you is stored by AutomotoSocial on a dedicated database on behalf of the employer customer. In addition, the information supplied by you also may become part of the employer customer’s database. In that instance, the use of such information by the employer customer will be subject to the privacy policy of that company, and AutomotoSocial is not responsible for that company’s use of your information. AutomotoSocial is not responsible for what the employer customer, or any third party with whom you may share your Personal Information, subsequently does with your information. You should review the privacy policy of the employer customer to ensure that you are comfortable with how it intends to use and disclose your information.

The employer customer for whom we act as a service provider to operate this Career Site will receive reports that contain non-personally identifiable information about its Career Site. We also use non-personally identifiable information and certain technical information about your computer and your access of the Career Site (including your internet protocol address) in order to operate, maintain and manage the Career Site.

Additionally, we may combine certain non-personally identifiable aggregate data about our users and use such anonymous aggregate data to prepare reports for our users (typically employers or educators). “Aggregate Data” is the demographic information (such as zip code, age, gender, race or ethnicity) and employment information (such as occupation, education and experience) of many individuals that is combined together. Aggregate data is used to analyze the characteristics of various populations and does not identify any specific individuals. For example, an employer may purchase a report from AutomotoSocial that states the number of account executives with at least five year’s experience that live within a certain geographic area. All such reports sold only contain aggregate data which cannot be used to identify any individuals.

Other than instances where users opt to provide their Personal Information while registering to join the Career Site, provide it via a job application, or otherwise provide permission to share it, we do not sell our users' Personal Information to anyone for any reason. All users should be aware, however, that when they choose to display or distribute Personal Information (such as their email address or other contact information) via the Career Site or any other distribution method, that information can be collected and used by others. This may result in unsolicited messages, for which AutomotoSocial is not responsible, from third parties.

We also may share Personal Information with our service providers who help us in the delivery of our own products and services to you. These service providers may only use or disclose the information as necessary to perform services on our behalf or as otherwise required by law.

AutomotoSocial also may disclose specific user information when we determine, in good faith, that such disclosure is necessary to comply with the law, to cooperate with or seek assistance from law enforcement, to prevent a crime or protect national security, or to protect the interests or safety of AutomotoSocial or other users of the Career Site.

In addition, Personal Information we have collected may be passed on to a third party in the event of a transfer of ownership or assets or a bankruptcy or other corporate reorganization of AutomotoSocial.

About Cookies, Tracking Choices and Third Party Advertisers

A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” is also called a Web bug or a pixel tag or a clear GIF. Used in combination with cookies, a Web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a Web site or in an e-mail that is used to monitor the behavior of the user visiting the Web site or sending the e-mail.

AutomotoSocial uses cookies and other similar technologies for the convenience of our users. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. AutomotoSocial also uses cookies to store non-personally identifying information about you such as past Career Site jobs viewed and job searches within the Career Site conducted by your computer in a cookie that it places on your computer. We do this in order to present you with job recommendations based on your interests as expressed previously through your searches. Lastly, AutomotoSocial uses cookies to ensure the proper functioning and efficiency of the Career Site. Most internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please be aware, however, that some AutomotoSocial features or services may not function properly without cookies.

AutomotoSocial permits third party cookies on its Career Site. For example, third party tools located on the Career Site may use cookies to remember user preference settings. AutomotoSocial also uses web analytics services provided by third parties, which use cookies to collect non-personal information about details of our users’ visits to the Career Site (including IP addresses) and the resources they access on the Career Site. These third party web analytics services provide us with reports based on this information in order to help us understand how visitors engage with the Career Site.

In addition, the employer that uses this Career Site may place cookies on your computer through their job postings and may use such cookies to distinguish your web browser uniquely. Often, employers use such information to track the effectiveness of their job postings by measuring how many users who view their postings later became job applicants.

Our Site does not respond to web browser do not track signals.

Update Your Account Information

You may access, update and amend some of the Personal Information in our custody and control at any time by logging into your account and making the necessary changes. Please note, however, that you will not be able to delete certain information, including your resume, once such information has been uploaded to the Career Site.

Links to Other Websites

The Career Site may contain links to other sites for your convenience and information. These sites may be operated by companies not owned by AutomotoSocial. These other sites or linked third-party sites may have their own privacy notices, which you should review if you visit those sites. We are not responsible for the content of any sites not owned by AutomotoSocial, any use of those sites, or those sites’ privacy practices.

International Data Transfers

When we obtain Personal Information about you, we may process and store the information outside of the country in which you are located, including in the United States. The countries in which we process the information may not have the same data protection laws as the country in which you are located. Further, the employer for whom we operate this Career Site also may be located in a different country than you and different laws may apply to their use of your information.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, AutomotoSocial commits to resolve complaints about your privacy and our collection or use of your Personal Information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact AutomotoSocial with EU complaints in the Subject line.

How We Protect Personal Information

AutomotoSocial maintains administrative, technical and physical safeguards designed to assist us in protecting the Personal Information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail, or that those measures will always be sufficient or effective. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your Personal Information will always remain private. As a user of the Career Site, you understand and agree that you assume all responsibility and risk for your use of the Career Site, the internet generally, and the documents you post or access and for your conduct on and off the Career Site.

To further protect yourself, you should safeguard your AutomotoSocial account user name and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to the Career Site. Please note that we will never ask for your AutomotoSocial account user name or password via email. You agree to notify AutomotoSocial immediately of any unauthorized use of your account or password.

California, USA Residents

California law permits its residents to request and receive information about a business’ disclosure of certain categories of Personal Information to other companies for their use in direct marketing. If you are a California resident and a user of any of the Career Site, you can request a copy of this information from AutomotoSocial by sending an email to Support@AutomotoHR.com Attention: Customer Service. Please include your name and email address in email requests, and your name and postal address in mail requests.

Children’s Privacy

We do not knowingly collect or solicit information from anyone under the age of 13. If you are under 13, please do not use the Career Site. In the event that we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible.

How to Contact Us

You can direct questions regarding this Privacy Policy to AutomotoSocialby emailing us at Support@AutomotoHR.com Attention: Customer Service. Please include your name and email address in email requests, and your name and postal address in mail requests.